卓越的患者体验 North Oaks National Acclaim for 7th Year in a Row

这是连续第七年, patients’ feedback about their exceptional patient experiences at North Oaks has earned the health system’s network of 初级护理 并获得全国专科诊所的好评.

The following comments and others like them showcase the consistent patient care that has earned North Oaks clinics the prestigious 2021 Guardian of Excellence Award^® 从 Press Ganey, the national leader in health care consumer and workforce engagement. As a leading health care organization, North Oaks also received Guardian of Excellence Awards^® 2020年、2019年、2018年、2017年、2016年和2015年.

“The front desk staff was so quick about getting me in and very protective of my privacy.”

“神奇的提供者! He explains everything to me in a language that I can understand. 他真的很关心我的健康和幸福.”

“友好的工作人员. 非常彻底……我会推荐给我的朋友.”

“I always leave my appointments feeling much better and more able to handle my medical issues.”

“护士的工作非常出色. She covered everything with me and got me ready to see my provider. 她还提醒我该注射流感疫苗了!”

米歇尔·萨顿说, FACHE, president and chief executive officer of 在线体育投注, 《在线体育投注》优秀奖^® represents important recognition 从 the industry’s leader in measuring, 了解并改善护理服务.

萨顿进一步解释道, “Receiving this honor for the seventh consecutive year validates that residents of the Northshore have access to consistently top-rated care close to home.”

作为这个奖项的获得者, North Oaks’ clinics are ranked among the top 5% of the nation’s health care services in sustaining the highest level of patient satisfaction during a one-year period 从 May 2020 to April 2021.

“Press Ganey is honored to recognize North Oaks as one of the nation’s leaders in patient experience,Patrick T. Press Ganey董事长兼首席执行官Ryan说. “This award reflects an unwavering commitment to earning the trust and loyalty of patients throughout unimaginable challenges. 我们对北橡树的不可思议的努力感到谦卑, and their ability to adapt to imperatives like COVID-19 on top of the increasing demand for consumerism in health care.”

Press Ganey的合作伙伴超过41家,000 health care facilities — including more than one-half of all U.S. hospitals — to measure and improve the patient experience.

North Oaks Physician Group offers a network of five 初级护理, three 紧急护理 and 24 specialty clinics staffed by nearly 100 providers across Tangipahoa and Livingston parishes.

Members of the North Oaks Physician Group team celebrating seven consecutive years of creating exceptional patient experiences include: (first row, 从 left) Medical Assistant II Wendy Anderson with Magnolia Obstetrics & Gynecology; Practice Manager I Kimberly Cramer with North Oaks Neurosurgery and Pain Management Clinics; Orthopedic Assistant/Athletic Trainer Jacquelyn Walker with North Oaks Orthopedic Specialty Center; Registered Nurse Christina Bradford with North Oaks Cardiology; Medical Assistant III Kayla Cyprian with North Oaks ENT & Allergy Clinic; Ophthalmic Assistant Lacy Weedman with North Oaks Eye Care Clinic; Medical Assistant III Sonja Hilton with North Oaks Pain Management Clinic; (second row, 从 left) Medical Assistant III Theresa Dunn with North Oaks Orthopedic Specialty Center; Ophthalmic Assistant Heather Short with North Oaks Eye Care Clinic; (third row, 从 left) Medical Assistant III Cheyenne West with North Oaks Trauma Clinic and North Oaks Surgical Associates; Medical Assistant III Jade Winn and Licensed Practical Nurse Megan Rohner with North Oaks Neurology Clinic; and Medical Assistant III Romona Lee with North Oaks Pain Management Clinic.